Frequently Asked Questions
Everything you need to know about buying produce, payments, delivery, and Community Agent operations.
1. How do I place an order on webuyveg.com?
Simply enter your delivery address or pin your location on the interactive map on our storefront. Select your desired veg box tier (Value, Standard, Large) or fresh produce line items, proceed to checkout, select your preferred payment method, and complete your order.
2. What payment methods are available?
Depending on platform availability, we support three convenient payment options:
- Pay@ Online & Retail Store Gateway: Pay online via Card, Instant EFT, or SnapScan. You can also generate a 14-digit retail till barcode and pay in cash or card at the till of any participating Pick n Pay, Shoprite, Pep, or Spar store across South Africa!
- Direct Bank EFT Transfer: Transfer directly to our corporate bank account and upload your Proof of Payment (POP) during checkout or in your dashboard.
- Farmazone Digital Wallet: Pre-fund your digital wallet for instant single-click checkouts without re-entering payment details.
3. How does delivery work? Can I collect from the farm?
Deliveries are fulfilled via designated Community Agents and cold-chain transport vehicles according to scheduled regional runs in KZN. Please note that direct farm visits or collections at 9 Petrus Stroom Road, Howick are strictly prohibited due to Foot-and-Mouth Disease (FMD) biosecurity protocols. All orders must be delivered to your registered delivery address.
4. What should I do if my produce is damaged or missing?
We provide a 24-Hour Quality Guarantee on all fresh produce. If any item is damaged or defective, log into your account, navigate to the Dispute Center within 24 hours of delivery, and upload a photo of the affected item. Approved refunds are credited directly to your digital wallet within 12 business hours.
5. How do plastic lug crate deposits work?
Plastic transport lug crates carry a refundable deposit. When you return clean, undamaged empty lug crates to your Community Agent or pack-shed depot, your deposit is scanned in and credited straight back into your Farmazone digital wallet.