Delivery & Biosecurity Policy
Fulfillment Guidelines | GM Farming (Pty) Ltd
Mandatory Farm Biosecurity Notice
STRICT BIOSECURITY & FOOT-AND-MOUTH DISEASE (FMD) CONTAINMENT NOTICE: In accordance with South African veterinary health regulations, our farm at 9 Petrus Stroom Road, Howick is operating under strict biosecurity protocols and is CLOSED to all public, unauthorized, and unannounced visitors. No walk-in collections or on-site farm sales are permitted. All orders must be placed online and will be dispatched via designated Community Agents or authorized cold-chain transport.
1. Delivery Zones & Schedule
Farmazone Trading and webuyveg.com operate weekly scheduled fresh produce delivery runs across assigned zones in KwaZulu-Natal (including Howick, Pietermaritzburg, Midlands, and coastal delivery routes). Delivery schedules are published on the storefront upon entering your delivery address.
2. Cold-Chain Maintenance & Integrity
Fresh produce is harvested, packed into color-coded tier boxes (Value, Standard, Large), and transported in temperature-monitored vehicles to maintain freshness. Our Community Agents ensure that produce remains protected from direct heat during final-mile delivery.
3. Delivery Verification & Delivery PIN (Proof of Delivery)
To ensure secure delivery and protect buyers:
- When your delivery vehicle arrives, a unique 4-digit Delivery PIN is dispatched to your registered WhatsApp number or email.
- You (or your authorized recipient) must provide the Delivery PIN to the Community Agent or driver upon handing over the produce.
- Entry of the correct Delivery PIN into the driver app constitutes conclusive legal proof of delivery (POD).
4. Passing of Risk
In accordance with the South African Common Law of Sale, the risk of loss, damage, or degradation to fresh produce passes to the buyer or Community Agent immediately upon:
- Successful entry and verification of the Delivery PIN; or
- Physical handover and signature at the designated delivery address.
5. Failed Deliveries & Unavailability
If a buyer is unavailable at the delivery location during the agreed delivery window, the Community Agent will attempt contact via WhatsApp. If delivery cannot be completed, the produce will be returned to the regional hub. Due to the perishable nature of fresh produce, re-delivery fees may apply.